from AHRQ: This Patient Fact Sheet on preventing medical errors.
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Longtime readers have no doubt recognized the paucity of posts in recent weeks. It's been quite busy. yeh .. again .. no excuse.
These are rough notes .. taken during the conference.
Right now I'm sitting at the STFM plenary session that is being given by Joe Scherger. Joe's a good speaker. He's suggesting that we are (mis)educating our residents .. and that family medicine is failing because the model of care that we are attempting to fit-into is an acute care model .. while the values and goals that are taught in family medicine don't fit into 15 minute visits.
He suggests that the future of family medicine depends on our embracement of the concepts outlined in the book Lean Thinking …
Here are the core functions Joe suggests we provide:
- We manage relationships
- We manage Knowledge
- We manage resources
ok .. still follow? .. I'm trying too ..
So we need to redesign what we do.
principle: care is based on continuous healing relationships
implementation of principle: we provide care in a "personal medical home"
Huh? This means we provide care beyond the office visit.
patients will have continuous access to healthcare
patients will have their medical records
patients will have access to all medical information
patients don't come to use for information ..they come to us for CARE .. as they have access to information.
IT in healthcare – the three legs of the stool.
Patient Information – EHR, etc
Communications – digital connection between patients and providers.
"The young can't imagine life without online access"
— slide of an image with computers for the homeless (not to self – get image from Ruchard Usatine)
— Chronic care model .. http://www.improvingchroniccare.org
- Provide patient centered care
NEW VISION of family medicine
- Responsibility for a population
- Manage the needs and demands with acontinuous process
- etc (I type too slow)
- 50% more caring interactions
- 10 – 12 unhurried visits per day
- interactive practice website
- 40% of patient needs handled online or by phone
Joe is talking about the conflict of how concierge care has created a problem .. and wonders out loud if we can ALL provide concierge care. Hmm .. the Concierge care organization has change their name to the Association for Innovative Practice Design.
It seems that this is the right thing to do ..
He mentions a book by David Lawrence
Financial models for the New Model
shift from phone to e-mail .. among other things ..
- strong leadership
- focus on teaching and learning methods
- use mentoring and targeted interventions
getting to quality driven practice Chuck
Winding down with Wise words from Dee Hock :
The substance is enduring – the form is ephemeral. the substance is who we are as family physicians .. the form is how we work. Preserve substance – modify form —
How we are currently working is archaic. We need to change the way we work. Shift from focused, episodic are to a model of continuous care.